Frequently Asked Questions
Everything you need to know about bringing Pooky into your home.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard delivery usually takes 3-5 business days depending on your location.
Do you offer international delivery?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your lighting products compatible with smart bulbs?
Most of our lamps and fixtures are compatible with standard LED smart bulbs. Please check the specific socket type listed on the product page.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I care for my handmade home decor?
We recommend using a soft, dry microfiber cloth for dusting. Avoid harsh chemicals or abrasive cleaners to preserve the finish of your items.