Returns & Exchanges
At Pooky, we want you to love your new home additions, which is why we offer a 30-day window for returns on all lighting and accessories in their original condition. We strive to make the process as seamless as possible to ensure your home shopping experience remains stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the products in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your parcel.
Drop Off and Refund
Take your package to the nearest authorized drop-off location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing